Shipping and Return Policy

Shipping & Return Policy

Item Availability & Production Times

  • Each product listing will display quantity if the item is in stock.

  • In-stock orders ship within 1–3 business days.

  • If no quantity is shown, the item is made to order.

    • Made-to-order pendants typically take 3–4 weeks to produce and ship.

  • Orders are fulfilled in the order received. Production times may vary based on demand.

Order Changes & Combined Shipping

  • Address changes are not permitted after purchase. Please cancel and repurchase with the correct address.

  • Combined shipping is not offered. Add all desired items to your cart before checkout.

Shipping & Tracking

  • Shipping costs are based on item weight and can be calculated at checkout.

  • Tracking info will be emailed once your order ships.

  • Orders over $100 require signature confirmation upon delivery.

  • Your selected shipping method determines delivery time after production.

Lost or Stolen Packages

  • If tracking shows "Delivered" but you haven’t received your package, email us at Sales@SeaShurJewelry.com.

    • We’ll file a claim with the carrier (this process can take time).

    • Refunds are not issued for lost or stolen packages, but we will offer a replacement.

    • Note: Mail theft is a federal offense and is taken seriously.

Returns & Satisfaction Guarantee

We want you to love your jewelry! If you're not satisfied, we accept returns and exchanges within 30 days of delivery, with the following conditions:

  • Made-to-order items are subject to a 15% restocking fee.

  • Non-defective returns are subject to a 2.6% processing fee, which is waived if you opt for an exchange.

  • All items must be returned in new condition with original packaging.

  • Return shipping is only covered for items deemed defective.

    • Tarnish is not considered a defect. Sterling silver naturally tarnishes and can be cleaned with polish or a polishing cloth.

  • Refunds are credited to the original payment method.

Non-Refundable Items

  • Custom or special orders

  • Engraved items

  • Merchandise that has been worn, altered, or damaged after delivery

  • Returns initiated after 30 days of delivery

To Start a Return or Request a Repair

Email Sales@SeaShurJewelry.com to initiate a return, exchange, or repair request. Please include your order number and photos (if applicable).