Shipping policy

Sea Shur Jewelry - Shipping & Return Policy

Item Availability & Production Times

  • Each product listing will display quantity if the item is in stock.
  • In-stock orders ship within 1–3 business days.
  • If no quantity is shown, the item is made to order.
    • Made-to-order pendants typically take 3–4 weeks to produce and ship.
  • Orders are fulfilled in the order received. Production times may vary based on demand.

Order Changes & Combined Shipping

  • Address changes are not permitted after purchase. Please cancel and repurchase with the correct address.
  • Combined shipping is not offered. Add all desired items to your cart before checkout.

Shipping & Tracking

  • Shipping costs are based on item weight and can be calculated at checkout.
  • Tracking info will be emailed once your order ships. Use USPS.com or UPS.com to track orders.
  • Orders over $100 require signature confirmation upon delivery.
  • Your selected shipping method determines delivery time after production.

Lost or Stolen Packages

If tracking shows “Delivered” but you haven’t received your package, email us at Sales@SeaShurJewelry.com. We’ll file a claim with the carrier (this process can take time). Refunds are not issued for lost or stolen packages, but we will offer a replacement once the investigation is complete. Mail theft is a federal offense and is taken seriously.

Returns & Satisfaction Guarantee

We want you to love your jewelry! If you’re not satisfied, we accept returns and exchanges within 15 days of delivery. Items must be in new, unworn condition and returned in their original packaging.

In-Stock Items

  • Exchanges: No fee — just cover return shipping.
  • Returns: A 5% restocking fee applies to cover payment processing costs that are not refunded to us. Refunds are credited to the original payment method.

Made-to-Order Items

Because made-to-order pieces are produced specifically for your order, returns are subject to a 15% restocking fee. Exchanges are free, just cover return shipping.

Custom Orders

On occasion, we take on custom projects by request. All custom work is final sale and not eligible for return, exchange, or refund. If you’re interested in a custom piece, reach out to us first and we’ll make sure every detail is right before production begins.

Defective Items

If your piece arrives damaged or has a manufacturing defect, contact us right away. We will cover return shipping and provide a full refund or replacement at no cost to you.

Tarnish is not a defect. Sterling silver (.925) naturally tarnishes over time and simply requires occasional cleaning. This is a characteristic of the metal, not a flaw in craftsmanship.

Non-Refundable Items

  • Custom or special orders
  • Engraved items
  • Merchandise that has been worn, altered, or damaged after delivery
  • Returns initiated after 30 days of delivery

Repairs

If your piece needs repair, reach out to us at Sales@SeaShurJewelry.com. We’re happy to assess the situation and discuss options.

To Start a Return or Exchange

Email Sales@SeaShurJewelry.com with your order number, whether you’d like a return, exchange, or repair, and photos if applicable. We’ll respond with instructions and a return authorization. Please do not ship items back without contacting us first.

Policy last updated: February 2026